Refund policy

Refund & Return Policy

This policy applies to products purchased directly from Mini PC Store.

7-Day Return Window
You may request a return within 7 days after the item is delivered, based on the carrier tracking record.

Non-Quality Returns
For change-of-mind or other non-quality returns, the customer is responsible for return shipping costs. To be eligible, the item must be returned complete and in good condition, with the original product, accessories, manuals, gifts (if any), and original packaging. Returned products that are incomplete, damaged, or show signs of use may not be eligible for a refund.

Quality-Related Issues
If an item is defective, damaged in transit, or incorrect, please contact us promptly with your order number and clear photos or videos. For verified quality-related issues, Mini PC Store will cover reasonable return or exchange shipping costs and may, at its option, repair the product, provide a replacement, or issue a refund.

Return Authorization
Please contact helloboxminipc@gmail.com before sending any item back. We will provide return instructions and the designated return address. Items returned without prior authorization may not be accepted.

Refund Timing
After we receive and inspect the returned item, approved refunds or exchanges are processed within 3–5 business days. Refunds are issued to the original payment method. Your bank or payment provider may require an additional 7–10 business days for the refund to appear.

Order Cancellations
Unfulfilled orders may be cancelled within 15 minutes of placing the order. Once an order has shipped, a cancellation is treated as a return and the applicable return terms apply.

Customer Data
Before returning a device, please back up and remove all personal data. Mini PC Store is not responsible for data remaining on returned devices.

This policy does not limit any mandatory consumer rights under applicable law.